Traveling With Us Information
DUE TO COVID-19
FACE COVERINGS: Passengers and crew members will be required to wear face coverings on flights. If a passenger does not have a face covering, Ultimate Jet will offer a disposable mask.
SEATING: Front row of aircraft will be blocked off. Only window seats are to be utilized unless passengers request to sit together. (Seating information above is only applicable if passenger load permits)
1 Carry-on up to 14lbs FREE. Subject to TSA 3-1-1 Rules- Includes all rolling/tow-behind luggage
Checked bags up to 31 lbs $25.00 each (Fees May vary)
Baggage Fees and Dimensions
|1 Personal Item||--||Handbag, laptop, briefcase, etc.||No Charge|
|1st Checked Bag||Up to 31 lbs||Not to exceed 62 inches in overall dimension (length + width + height)||$25.00|
|Additional Checked Bags||Up to 31 lbs||Not to exceed 62 inches in overall dimension (length + width + height)||$25.00 each|
|Pets||--||Pet must be in a carrier not to exceed 17"x18"x10.5" and must fit under the seat. Limit 2 per flight - first come first served||$25.00|
|Golf Bag||Up to 30 lbs||-||$50.00|
|Wheel Chair||Up to 75 lbs||-||No Charge|
|Sporting Equipment||Up to 30 lbs||-||$25.00|
|Checked Musical Instrument||Up to 30 lbs||-||$25.00|
*Limited Liability Release required to be signed upon check-in. Pets must have a health certificate dated within 10 days of the flight presented at check-in.
3-1-1 for Carry On items:
3.4 ounce (100ml) bottle or less (by volume) ; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3.4 ounce (100ml) container size is a security measure.
To Ensure Quick Checkpoint Experiences:
Be prepared. Each time TSA searches a carry-on it slows down the line. Practicing 3-1-1 will ensure a faster and easier checkpoint experience. 3-1-1 is for short trips. If in doubt, put your liquids in checked luggage.
Declare larger liquids:
Medications, baby formula and food, and breast milk are allowed in reasonable quantities exceeding three ounces and are not required to be in the zip-top bag. Declare these items for inspection at the checkpoint. Officers may need to open these items to conduct additional screening.
Passengers Connecting to Public Charters from Another Airline
If you are connecting to or from one of our flights, take advantage of technology by printing your connecting* boarding cards either at home before your departure or at one of our check-in locations. Counter and Gate Agents will do their best to provide priority boarding and re-entry through security for those passengers having to exit the secure area to claim checked baggage, check in again and re-enter through TSA Security. Please allow a minimum of 2 hours between connecting flights if you are checking baggage to ensure you make your connecting flights.
When you check-in, your baggage will be identified as checked and connecting baggage so that Agents can help expedite the delivery of checked baggage for added convenience. Communication and information are key…We are happy to help you get to your connecting flight faster but our success in that task depends on the information you provide! Please make your travel planner aware of your connection or, if booking directly with us, add your connecting flight information to your reservation through your Public Charters, Inc. account. Just log in to your account at publiccharters.com to provide your connecting flight details”. If you need assistance, contact our Call Center at (877)359-7595.
* Please note that Public Charters, Inc. boarding cards are NOT available to print online or in advance.
On Duty Military Personnel
US Government Military Personnel traveling on duty may check bags for free and are not subject to additional baggage fees. Personnel must be dressed in uniform and present a valid US Government Military ID at check-in.
Baggage Liability Policy:
Carrier will not accept any liability for loss of or damage to any baggage carried into the cabin. Carrier will accept liability,to the extent permitted by law, only for the checked baggage presented by the passenger and for which a baggage receipt issued by Carrier is presented as proof of check-in.
Money, negotiable papers, securities, medicines, jewelry, silverware, precious metals, sporting equipment, cameras, lenses, radios, camcorders, electronic equipment or other similar items shall not be placed in checked baggage. Carrier will not be responsible or liable for any loss or damage resulting from theft, loss, or damage to any such items.
Carrier will accept cloth, canvas, vinyl and any soft-sided bag as passenger’s checked baggage but accepts absolutely no responsibility or liability for damage to such type of baggage. Acceptance of such type soft-sided baggage by Carrier shall be at the passenger’s own risk.
All medicines and medications will not be accepted as checked baggage and must be hand-carried by the passenger. Carrier will not be liable for any medical complications and/or expenses incurred by passenger as a result of any medicines or medications being included in passenger’s checked baggage and not readily available while in transit. Carrier will not be responsible for any loss or damage resulting from the theft or loss of or damage to any such items.
Carrier will refuse to knowingly accept any articles listed on the www.tsa.gov website as items prohibited to be carried on-board an aircraft.
This includes, but is not limited to:
Firearms and ammunition
Any liquids as baggage or otherwise
Any other articles not suitably packed for transportation in the Aircraft
Any article listed in the Technical Instruction For The Safe Transport Of Dangerous Goods By Air approved and published by decision of the Council of the ICAO
Any article listed in the Official Air Transport Restricted Articles Tariff and any revisions thereto or reissues thereof, as issued by Airline Tariff Publishing Company
Such articles will be accepted only in conformity with the above named tariff and ICAO instructions.
Except as otherwise provided herein, Carrier’s liability for loss of, damage to or loss or inconvenience due to the delay in the delivery of passengers’ checked baggage shall not exceed the actual cash value of the property (other than the items described in Article 10.4, 10.5 and 10.6 hereof, for which Carrier accepts no responsibility) to a maximum liability of $1,250.00 for each passenger; up to a maximum of 44 pounds for each passenger. If the weight of the passenger’s checked baggage is not endorsed on the baggage check, it shall be conclusively presumed that the total weight of the checked baggage is the maximum weight of 44 pounds accepted by Carrier. Higher valuation insurance coverage for checked baggage is not provided by Carrier. Passengers desiring additional insurance coverage above the Carrier’s baggage liability limits as stated herein should obtain such insurance coverage from a private insurance carrier.
Carrier is not a part of participant in any interline passenger or baggage transfer agreement with any other commercial or private air carrier, transportation company (i.e., bus, taxi, limousine, delivery service, shipping line, transfer company, etc.), hotel, individual or other entity. Any baggage being transferred to or from the Aircraft by such carriers, companies, individuals or entities, with or without the knowledge of the passenger, shall be at the passenger’s own risk. Carrier’s liability for passenger checked baggage, as and to the extent provided herein, shall commence upon acceptance and issuance by Carrier of Carrier’s baggage receipt at check-in and shall terminate upon return of such checked baggage at the designated baggage claim area at the destination airport.
Loss and Damage:
All incidents of missing or damaged baggage must be reported to the Carrier’s representative at the destination airport by the passenger, in person and before leaving the airport terminal. Checked baggage taken from the terminal building of the destination airport will be considered to have been received in good condition by the passenger, and no baggage claim will be accepted after baggage has been removed from the terminal building at the destination airport.
ULTIMATE JETCHARTERS dba ULTIMATE AIR SHUTTLE Limitation on Liability for Baggage:
Passengers are fully responsible for their respective carry-on item(s) and contents.
Ultimate Air Shuttle refuses to accept liability for the following high value, fragile, or perishable items as checked baggage: electronic equipment; musical instruments; ornamental items, including jewelry, wigs, wig boxes; antiques; silverware; clocks and watches; artistic items, including paintings, prints and photos; rugs; photographic equipment; recreational, camping, mechanical or sports equipment; items made of paper; business documents; edible or perishable items including fruits; x-ray items and other light-sensitive materials; medicines; or cash and other negotiable instruments. No payment will be made for claims relating to loss or damage for the foregoing items.
Ultimate Air Shuttle limits its liability for proven actual and consequential damages for lost, damaged, or delayed baggage and its contents to $3,400 per passenger.
Any baggage problems must be reported at the airport to a representative of Ultimate Air Shuttle or its agent at the time of Participant’s claim. This procedure will include completing a baggage claim form which is required to process all claims.
Change and Cancellation Information Applies to the Sky Family Only
The fees below apply only to bookings made directly through Regional Sky and the Regional Sky brand family only. (Such as Texas Sky, or North Country Sky)
Bookings made through online services such as Priceline.com, Cheapoair.com, and Orbitz.com are subject to the rules of that reseller. Customers must contact those services directly to make changes and cancellations
Domestic Flight - Changes and Cancellations
Itinerary Changes & Cancellation Fees
Regional Sky tickets are NON-REFUNDABLE. Itinerary changes and cancellations are permitted (based on availability) subject to a change/cancellation fee. Any remaining value from the ticket will be held as a credit for use toward a future flight for up to one year from the date of cancellation or by the end date of the current US DOT approved filing, whichever comes first. Changes are not permitted on a round trip after the outbound flight has been flown. US Military Personnel traveling on duty may make changes and cancellations free of charge when providing US Government Military ID.
|Description||US Domestic Flights|
|Itinerary Changes made at least 24 hours prior to departure||$25.00 per person/per segment + any additional costs of the new itinerary|
|Itinerary Changes made 24 Hours or less prior to departure||100% of the Ticket Price forfeited. You pay the cost of the new itinerary|
|Substitutions||$25.00 per person|
|Cancellations made at least 24 hours prior to departure||$25.00 per person/per segment|
|Cancellations 24 hours or less prior to departure||100% of the Ticket Price forfeited|
International Flight - Changes and Cancellations
Operator will permit Participant to change or cancel an unused Air Only ticket (Tickets not part of a package)more than 10 Days prior to departure of the first flight on the itinerary and receive a credit voucher for a future flight. The Participant will be charged an Administrative Fee of $250.00 per passenger/per segment which will be deducted from the amount of the voucher. Operator will permit Participant to change or cancel an unused Air/Land Package more than 45 days prior to arrival of the first accommodation on the itinerary and receive a credit voucher for a future Land Package. The Participant will be charged an Administrative Fee of $100.00 per passenger/per night which will be deducted from the amount of the voucher. All Air Only and Air/Land Packages are NON-REFUNDABLE and The voucher must be used prior to termination of the DOT approved charter program. Information on the charter program expiration date can be obtained by calling 877-359-7595 – Travelers that are deaf or hearing impaired can use a relay service to contact us or email us at email@example.com. Vouchers must be redeemed within one year following date of issuance.
No credit voucher will be issued for a cancellation or schedule change made less than 48 Hours prior to Departure for Air Only tickets or made less than 30 days prior to Arrival for Land Packages. After Participant departs on the first flight segment of the Travel Itinerary, Changes and Cancellations are not permitted. 100% of the Charter Price for an unused Charter is forfeited.
Substitution: Participant may furnish Operator with a Substitute Participant. Operator will change the name on the ticket upon payment of a $25.00 Administrative Fee or if the Substitute Participant is provided by the Operator, Operator will refund the balance of the amount paid for the ticket after subtracting a $25.00 Administrative Fee per change.
Administrative Fees are not included in the Charter Price and are not refundable under any circumstance s. The amount of the charter payment held in the depository account excludes Administrative Fees.
Third Party Travel Agencies or Websites may impose additional restrictions or charge additional fees for booking, cancellations, or itinerary changes. Participant is responsible complying with any third party Agency terms and conditions of sale.
Trip Insurance: Optional Trip Cancellation, Health, and Accident Insurance can be purchased upon completion of your booking with us through MH Ross, a Trip Mate, Inc. company. Further information is available at www.mhross.com or by calling 800-423-3632.
Credit Vouchers and Free Flight Coupons: Credit Vouchers and Free Flight Coupons issued by Operator are non-refundable, non-transferable, and may not be redeemed for any cash value. Vouchers and coupons will expire on the date of the last flight of the DOT approved charter program or one year following date of issuance even if a charter program extends beyond the expiration date based on the date of voucher issuance. Once a flight has been booked using a Free Flight Coupon, cancellation or changes are not allowed. Participant must make a new Charter booking and pay the applicable fare at that time.
Visit Our Operator Participant Agreement for more information on International Flights.
Unaccompanied Minors (UM) are children between 5 and 11 years of age who are traveling without an adult (at least 18 years of age). An Unaccompanied Minor Fee of $100 for each flight segment will be charged in addition to the regular fare. UM paperwork must be completed prior to departure.
Public Charters cannot accept Unaccompanied Minors with connecting flights or on International flights.
Children younger than 2 years old at the time of travel, may travel for free as long as they sit on the lap of another passenger who is 18 years or older. They MUST be included on the reservation at the time the booking is made along with their full name and date of birth. Passengers arriving at the airport without a reservation for lap children may be denied boarding for their child.
If you would like your infant to occupy his or her own seat, the full available fare applies. A child safety seat is also required.
Child Restraint Systems
A child/infant safety seat will be allowed in the passenger compartment if the passenger:
- Has reserved a seat for the child
- Has an approved child seat
The seat will be inspected during check-in to ensure it is an approved child safety seat that meets the following criteria:
- The child/infant restraint seat must have a solid back and seat and restraint straps installed to securely hold the child to the seat. The restraint seat must be able to be properly secured by the seat belt to the passenger seat.
- Seats approved for use during takeoff and landing as well as in flight use
- Child restraint seats manufactured between January 1, 1981 and February 25, 1985 must bear the following label to be considered acceptable:
“THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS.”
Vests and harness-type child restraint systems manufactured before February 26, 1985, bearing the above label are not approvedfor use, and must be checked or stowed in the overhead bin.
- Child restraint seats manufactured after February 26, 1985 which are certified for use in aircraft must have two (2) labels:
“THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS.”
“THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT.” (In red lettering)
- Seats bearing EITHER a label showing approval of a foreign government OR a label showing that the seat was manufactured under the standards of the United Nations.
- Child Aviation Restraint System (CARES) may not be used on seats where the restraining strap will interfere with the proper stowage of the tray table.
In accordance with FAR 121.311, effective September 3, 1996, the following types of restraints are prohibited for use on board aircraft:
- Booster type seats with no hard back or restraints.
- Lap held child restraints
- Vest and Harness Type restraint systems
- Belly Belts
- Unlabeled seats and seats manufactured before January 1, 1981
The only Flight Vests usable during cruise flight are the Baby B’Air Flight Vests. These flight vests are prohibited from use during taxi, takeoff, and landing. The flight vest may only be used by lap children provided the vest is attached to an adult’s seatbelt, and the child is not 2 years old or older.
Adult passengers (18 and over) are required to show a U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto their flight.
The TSA understands passengers occasionally arrive at the airport without an ID, due to lost items or inadvertently leaving them at home. Not having an ID, does not necessarily mean a passenger won’t be allowed to fly. If passengers are willing to provide additional information, TSA has other means of substantiating someone’s identity, like using publicly available databases.
Passengers who are cleared through this process may be subject to additional screening. Passengers whose identity cannot be verified by TSA may not be allowed to enter the screening checkpoint or onto an airplane.
Acceptable IDs include:
- U.S. passport
- U.S. passport card
- DHS “Trusted Traveler” cards (NEXUS, SENTRI, FAST)
- U.S. Military ID (active duty or retired military and their dependents, and DOD civilians)
- Permanent Resident Card
- Border Crossing Card
- DHS-designated enhanced driver’s license
- Drivers Licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent)
- A Native American Tribal Photo ID
- An airline or airport-issued ID (if issued under a TSA-approved security plan)
- A foreign government-issued passport
- Canadian provincial driver’s license or Indian and Northern Affairs Canada (INAC) card
- Transportation Worker Identification Credential (TWIC)
- Non-US/Canadian citizens are not required to carry their passports if they have documents issued by the U.S. government such as Permanent Resident Cards.Those who do not should be carrying their passports while visiting the U.S.
This standardization of the list of accepted documents better aligns TSA with other DHS components, including Customs and Border Protection, and REAL ID benchmarks.
(found in Section 1560.103 of the Secure Flight Final Rule):
The Transportation Security Administration (TSA)of the US Department of Homeland Security requires us to collect information from you to for the purpose Watchlist screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. This information is voluntary, however, if it is not provided you may be subject to result in additional screening or denied transport or authorization to enter a sterile area. TSA may share this information with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.
If you have any concerns about required documentation or have any special requests, please contact our Customer Service Department at 8773597595 Travelers that are deaf or hearing impaired can use a relay service to contact us or email us at firstname.lastname@example.org.
Notify Regional Sky
Passengers with special needs or who require assistance at the airport or in flight must note this in the memo field if booking on-line. Regional Sky will do our best to ensure our passengers are accommodated with their special needs. Please call 877-359-7595 for more details or to add this information into an existing reservation.
Passengers with disabilities can obtain a copy of 14 CFR Part 382 Regulations in an accessible format from the Department of Transportation by any of the following means:
- For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY),
- By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
- On the Aviation Consumer Protection Division’s Web site (http://www.dot.gov/airconsumer)
Wheelchair Assistance at the Airport
Passengers who need a wheelchair from their departing airport may request one from Check-In or Gate staff at the airport while checking in on the day of travel. If wheelchair assistance is needed from the curb, passengers may request one from any available Sky Cap. Should a wheelchair be needed at their arriving airport gate, passenger must notify the check-in staff from their departing airport, which will notify the arriving airport.
Portable Oxygen Concentrators
Passengers traveling with portable oxygen concentrators on Public Charters, Inc. flights must adhere to the following requirements:
The following portable oxygen concentrators are approved for use on CFM aircraft:
- Inogen One
- Delphi RS-00400
- Invacare XP02
- AirSep Lifestyle
The AirSep Lifestyle device must have a sticker affixed to the inside cover stating “RTCA/DO—1600 21 category M Compliant” to indicate that it has been modified for air travel. If the AirSep Lifestyle Device does not have this sticker; it will not be accepted for use on board.
- AirSep Freestyle
- SeQual Eclipse
- Respironics EverGo
- Portable oxygen concentrators can’t be used when seated at an exit row or bulkhead seat.
- Passenger must provide a letter from a licensed physician that states user has the physical and cognitive ability to take appropriate action in response to cautions and warnings broadcast by the oxygen concentrator. The letter must also indicate whether or not oxygen use is medically necessary for all or a portion of a trip, and it must specify the maximum oxygen flow rate corresponding to the pressure in the cabin of the aircraft under normal operating conditions.
Portable Oxygen Concentrators Not Listed
Portable oxygen concentrators not listed above may not be used on board. They will be permitted as carry-on or checked baggage only under the following conditions:
- It must be empty and free of pressure.
- The battery should be removed and packaged separately or o It should have a recessed battery terminal and the packaged battery terminals should not contact any metal objects.
- When not in use, the device must be stowed under the seat in front of the user or in stowage location so that it does not block an aisle or the entryway into the row. Personal oxygen systems containing liquid oxygen are not accepted on board.
Base Fares and Taxes
Due to the CARES Act the 7.5% FET and Segment Fee through 12/31/2020 are waived.
Ticket prices include the base fare (our cost to you) plus all of the government and airport imposed travel taxes or fees. The taxes and fees are shown itemized for each booking. The following table breaks down the percent of taxes that are already included in the ticket price.
*Taxes and fees are subject to change at the discretion of the charging entity.
|Tax or Fee||Amount||US Domestic||International|
|U.S. Federal Excise Tax||7.5% of Base Fare||(Yes) Included in base fare||N/A|
|U.S. International Arrival and Departure Tax||$18.90 per person||N/A||YES (Applies to both U.S. Departures and U.S. Arrivals)|
|U.S. Federal Segment Fee||$4.30 per person||Yes (Charged Per Flight Segment-1 departure & 1 arrival) Exception: MBL-MDW-MBL EXEMPT||N/A|
|U.S. TSA Security Fee||$5.60 per person||Yes (Charged per one way flight)||Yes (Charged per one way flight)|
|U.S. Passenger Facility Fee||Up to $4.50 per person||Yes (Charged on each Departing Airport Check-In)||Yes (Charged on each U.S. Departing Airport Check-In)|
|U.S. Animal and Plant Health Inspection Service||$3.96 per person||N/A||YES (Charged on first U.S. Airport of Entry)|
|U.S. Immigration and Naturalization Fee||$7.00 per person||N/A||YES (Charged on first U.S. Airport of Entry)|
|International Government & Airport Taxes and Fees||Varies||N/A||YES (May be Charged upon International Airport Arrivals and Departures)|
|U.S. Customs Fee||$5.50 per person||N/A||YES (Charged upon first U.S. Airport or Entry Point)|
North Country Sky permits small animals to fly in the cabin with some restrictions:
- Small animal must fit comfortably in an airline approved carrier which is no larger than 17" x 18" x 10.5" and will fit under the seat
- Must have a veterinary health certificate dated within 10 days of the departure
- $50 fee in each direction payable at check in
- Only dogs are recognized as service animals. A Service Animal is a dog that is individually trained to do work or perform tasks for a person with a disability.
- Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals.
- Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the animal’s work or the individual’s disability prevents using these devices.
- The service animal does not have to be in a cage, but it cannot block an aisle way or access to an emergency exit.
- There is NO additional charges for transporting a Service Animal with its owner.
Emotional Support Animals:
An emotional support animal may or may not be trained to perform observable functions. However, the animal must be trained to behave properly in public settings as service animals do. Emotional support animals travel free of charge and the animal is exempt from carry-on baggage allotment. Like service animals, emotional support animals can be transported in the cabin.
North Country Sky requires documentation* (not more than one year old) on letterhead from either a licensed medical or mental health professional to be presented to an airport agent upon check in stating:
- Title, address, license number and jurisdiction (state/country it was issued), phone number, and signature of mental health professional
- The passenger has a mental health related disability recognized in the Diagnostic and Statistical Manual - 4th Edition
- That the passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger's destination
- That the person listed in the letter is under the care of the assessing physician or mental health professional.
A kennel is not required for emotional support animals if they are fully trained and meet same requirements as a service animal. Passengers should ask to speak to the Complaint Resolution Office (CRO) if they encounter any issues while traveling with emotional support animals.
*Passengers may use a signed or stamped digital letter on their mobile device as long as the information can be verified (i.e. phone numbers, email addresses etc.